Universal Service Obligation - Broadband

What is the Universal Service Obligation (USO)?


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The Universal Service Obligation (USO) for broadband is a UK-wide measure to deliver broadband to premises that do not have access to a service of at least 10Mbps and an affordable connection. Ofcom has defined an 'affordable' connection as one that costs less than £46.10 per month. BT has been designated as the Universal Service Provider responsible for fulfilling requests from eligible consumers.


Am I eligible?


Your home or business might be eligible if:

  • You do not have a decent fixed-line connection.
  • You will not be covered by a publicly funded broadband scheme in the next 12 months.
  • You can’t get a connection through a 4G hub - you can check your coverage on the EE website.

What do I need to do?


BT will contact everyone they think might be eligible. Alternatively, to check if you are eligible, you can visit the BT website and enter your postcode.


What will it cost?


If the cost of building or upgrading your share of the network connection is £3,400 or less, you won't have to pay for this work to be done.

If it will cost more than £3,400 to connect your home, and you still want a connection, you will have to pay the excess costs. If you want to do this, BT will conduct a survey and give you a quote within 60 days.

You will pay the same price for your new broadband service as anyone else on the same package, and no more than £46.10 a month.


DISCLAIMER - the information on this page comes from Ofcom and BT websites, and is subject to change. For the latest information or further detail please visit their websites.