Can you connect?


Step 1 - Finding out whether Better Broadband is available to your home or business

To check if you can order fibre broadband now or if you are due to be connected to fibre broadband soon, please visit the Openreach website to use their fibre checker.


There are some important things to know when looking at this information.

  1. This information is Openreach’s own, not that of Suffolk County Council.
  2. You will need to use your full postcode and choose your address or use your landline telephone number where applicable.
  3. Just having the ability to connect doesn’t mean you automatically have Superfast Broadband – you will need to order their own upgrade with an internet service provider.


Step 2 – Choosing a supplier to upgrade to superfast broadband


If superfast broadband is available in your area, you will need to contact an internet service provider (ISP) to upgrade. Although the service is available, you won’t automatically benefit from the faster speeds. This is because you need to move to a superfast broadband package. We would advise that you shop around to find the best deal for you – comparison websites can be a useful tool for this step. Some providers may offer a package deal which combines various services, such as broadband and television for lower cost than the services would be individually. 


For advice on finding the right deal for you, go to Ofcom's Boost Your Broadband website. Ofcom's website also offers price advice on broadband services


A man and a woman looking at a computer screen


Step 3 – Installing the service


Once you have ordered a Fibre to the Cabinet (FTTC) broadband service it is likely that an engineer will need to be sent to make the final connection. You will arrange this with your chosen ISP. For additional support at this stage, please contact your ISP.

If you have ordered a Fibre to the Premises (FTTP) broadband service, watch the following video to find out what you can do to get ready to be connected:




What if superfast broadband isn't available in my area?


Suffolk County Council is committed to getting superfast broadband to all premises in Suffolk, however for some homes and businesses this may take a few more years. If you're not able to order yet, please use the Openreach webchat to find out more. Openreach webchat is available Monday - Sunday, 08:00 - 20:00).

There are some other options for getting better broadband, such as Gigabit Broadband Vouchers and Community Schemes - read our alternative options page to find out more.



Better Broadband for Suffolk partners